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Shipping fine wines to the American market requires specialized expertise and an unwavering commitment to excellence. In this demanding context, Pelican Air Services is revolutionizing wine transport to the USA by bringing an innovative approach that combines cutting-edge technology, premium service and environmental responsibility. Discover how we transform every shipment into a seamless, secure and environmentally friendly experience.
At Pelican Air Services, we believe that a shipment is only as good as its first mile. That's why our personalized pick-up service has been designed down to the last detail to guarantee optimum handling of your precious wines. Our expert drivers, specially trained to handle fine wines, come directly to your property in specially equipped vehicles. This tailor-made approach guarantees ideal transport conditions right from the pick-up stage. Flexibility is at the heart of our service. We adapt our time slots to your activity, whether you need regular or one-off collections. Every handling is documented in real time via our digital system, ensuring perfect traceability from the very first moment. This attention to detail ensures that every bottle begins its journey in the best possible condition.
Protecting your wines shouldn't come at the expense of our environment. This conviction has led us to develop exclusive packaging solutions that represent the perfect alliance between maximum protection and environmental responsibility. Our R&D teams have created innovative packaging, certified to meet the most stringent ESG standards. These packaging solutions adapt to all shipping formats, from single bottles to full pallets. Each package is designed with materials recyclable and biodegradable, offering optimum protection while minimizing environmental impact. Reinforced individual cases, secure multi-bottle cartons and our special solutions for original wooden cases ensure that every wine arrives at its destination in impeccable condition.
Customs clearance to the USA can quickly become an administrative headache. That's why we've developed an intelligent customs clearance system that takes care of all US customs formalities. Our in-depth expertise of the U.S. market enables us to anticipate and manage every aspect of the customs process. Careful document preparation, compliance with Alcohol and Tobacco Tax and Trade Bureau (TTB) and FDA requirements, and advance payment of duties and taxes are all handled by our expert teams. This proactive approach guarantees optimized lead times and eliminates any risk of hidden costs. Our customers can follow every step of the process in real time, with dedicated expert support available to answer any questions.
Our Delivered Duty Paid (DDP) service represents excellence in international delivery. Covering the entire United States, we ensure an unrivalled delivery experience, with every detail thought out for your peace of mind. Flexible delivery slots adapt to your customers' availabilities, while our GPS tracking system lets you know the exact location of each shipment in real time. Transparency is at the heart of our service, with automatic alerts at every key stage of transport. On delivery, our photo confirmation and secure electronic signature system guarantees perfect traceability. This premium approach to delivery ensures that every bottle arrives at its destination in the best possible condition, at the agreed time.
In a world where technology is revolutionizing logistics, our dedicated business application is redefining the standards of wine shipping to the USA. This innovative digital solution transforms every aspect of shipment management, from initial order to final delivery. Designed specifically for wine professionals, our intuitive interface enables instant calculation of total costs, including transport, taxes and customs duties. Variations in pricing between US states, often a source of confusion, become a thing of the past. perfectly transparent thanks to our real-time simulation system. This precision enables our customers to optimize their margins and offer fair prices to their buyers. Wine tourism benefits particularly from this technological innovation. Wineries can now immediately capitalize on sales made during visits. In just a few clicks, a successful tasting is transformed into an international order, with shipment scheduled and all necessary documents automatically generated. This seamless integration between the physical experience and the logistics process significantly increases conversion rates from visits to sales.
Our vision of logistics excellence incorporates a profound environmental and social awareness. This holistic approach is reflected in concrete actions at every stage of our operations. The use of eco-designed packaging is only the visible part of our environmental commitment.
Behind the scenes, our teams are constantly working to optimize transport routes, thereby reducing our carbon footprint. The gradual deployment of low-emission vehicles for our local collections testifies to our determination to contribute to a more sustainable future. The systematic recycling of our packaging materials is part of a rigorous circular economy approach. The social aspect of our commitment is reflected in a comprehensive ongoing training program for our teams. We firmly believe that quality of service depends on the professional development of our employees. Our partnerships with local wine-growing communities strengthen the economic fabric of wine-producing regions, creating a virtuous synergy between all players in the supply chain.
The complexity of the U.S. wine market requires in-depth expertise that Pelican Air Services has developed over the years. Our mastery of federal and state regulations guarantees smooth shipments throughout the United States. Compliance with the Three-Tier system and specific state requirements is an integral part of our operational
DNA. Our network of carefully selected and certified local partners ensures expert final distribution throughout the USA. This national presence enables us to optimize delivery times while maintaining our high quality standards. State quota management and label compliance are systematically checked to prevent any potential obstacles.
Service excellence is more than just logistics performance. Our personalized approach is tailored to the specific needs of each customer, whether professional or private. For wineries and merchants, we offer comprehensive sales support, including volume-based pricing and priority support available seven days a week. Private customers benefit from equally meticulous attention, with French-language support and full price transparency. Our intuitive user interface simplifies every step of the shipping process, while our automatic insurance system guarantees total peace of mind.
The excellence of our service is reflected in our performance indicators. With 98% of deliveries on time and a 99% customer satisfaction rate, we demonstrate our commitment to quality every day. Our presence in all 50 US states, combined with average delivery times of 7 to 10 days, makes Pelican Air Services the ideal partner for your wine shipments to the USA.
Getting started with our services is as simple as we make it. For professionals, we organize personalized demonstrations of our platform, followed by in-depth training for your teams. Technical integration with your existing systems is handled by our experts, ensuring a smooth transition. Individuals can immediately obtain a personalized quote via our online platform. Account creation is quick, and our support team guides you every step of the way. Our fully transparent rates, including all transport and customs charges, allow you to plan your shipments with complete peace of mind.
Our commitment to quality is reflected in the continuous improvement of our services. We constantly invest in training our teams, optimizing our processes and developing new technological solutions. This ongoing quest for excellence makes Pelican Air Services the trusted partner for all your wine shipments to the United
States. Contact our experts today to find out how we can transform your business. your experience of shipping wine to the USA. Our dedicated team is ready to develop a customized solution to meet your exact needs.
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